PLDT and Smart Equip Bicol LGUs with AI Tools for Smarter Public Service
Local government unit (LGU) workers in the Bicol region are keeping abreast with opportunities in applying artificial intelligence (AI) to improve and secure delivery of public service, especially since they serve communities extremely vulnerable to typhoons and other natural disasters. In a recent workshop organized by PLDT and Smart as part of their drive to support LGUs in their digital transformation, almost 50 LGU representatives from across Bicol learned how AI tools can help them manage repetitive inquiries, improve operational efficiency, and deliver more responsive public service. These Bicol LGUs were identified by the Anti-Red Tape Authority (ARTA) as partners in establishing and operating their own electronic Business One-Stop Shop (eBOSS), a key component of the government’s efforts to improve the ease of doing business in the country. The initiative is part of PLDT and Smart’s AI-in-a-Box program, designed to equip organizations, including LGUs, with e...